When will my order arrive?
Average turn around for orders is around 4 days from placing your order. We understand that this is a long time compared to cheap fast fashion websites, however, we are made to order tees and try to be as environmentally friendly as we can. Since we know that waiting is still a pain, we have decided to pay for the shipping ourselves at no extra cost to you. Your order is fully tracked and you will receive the tracking information once it has been dispatched.
Delivery Information
At RockyOtter, we do things differently to fast fashion. Every item is made with care, intention, and long term comfort in mind.
Made to Order Production
All RockyOtter clothing is made to order. Each item is produced only after you place your order.
This helps us reduce waste, avoid overproduction, and ensure consistent quality across every garment.
Production Times
In most cases, production takes one to two working days once your order has been confirmed.
However, as items are produced individually and not held in bulk, production times can occasionally take longer. This may happen during busy periods, after weekends, or when demand is higher than usual.
Delivery Times
Once production is complete, orders are dispatched using a tracked delivery service.
Delivery usually takes a further one to two working days within the UK after dispatch.
Estimated delivery times are provided as guidance and are not guaranteed.
Free Shipping
Because production and delivery typically take a few days in total, we choose to keep shipping free on our orders.
We believe this is fair and transparent, and it allows us to focus on quality rather than rushing production to meet unrealistic delivery promises.
Delays and Busy Periods
Occasional delays may occur due to:
• High order volumes
• Production backlogs
• Courier delays
• External factors outside our control
If a significant delay occurs, we will do our best to keep you informed.
Quality Over Speed
RockyOtter tees are made using high quality materials and construction techniques designed for comfort, durability, and longevity.
You may wait a few extra days for delivery, but these garments are built to last far longer than fast fashion alternatives.
We believe that fewer, better made items are better for both people and the planet.
UK Printing and Sustainability
Our garments are printed and fulfilled in the UK by specialist producers.
By making items only when they are ordered, we help reduce waste, avoid unnecessary overproduction, and support more responsible production practices.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information by email where available.
Questions or Special Requirements
If you need an item by a specific date, or have questions about delivery times, please contact us before placing your order. We will always be honest about what is possible.
