These Terms and Conditions apply to the use of this website and to any purchases made through rockyotter.co.uk. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the website.
About Us
RockyOtter is a UK based ecommerce clothing brand offering sensory friendly apparel and related products. References to we, us, or our refer to RockyOtter. If you need to contact us, please use the contact details provided on the website.
Use of the Website
You agree to use this website for lawful purposes only. You must not use the website in any way that may cause damage, disrupt access, or interfere with other users. We reserve the right to restrict or terminate access to the website if misuse is identified.
Products and Descriptions
We make every effort to ensure that product descriptions, images, sizes, and prices are accurate. However, colours and appearance may vary slightly depending on your screen and lighting conditions. All products are subject to availability. We reserve the right to discontinue or change products without notice.
Pricing and Payment
All prices are shown in pounds sterling and include VAT where applicable. Payment must be made in full at the time of ordering. We accept payment methods displayed at checkout. We reserve the right to refuse or cancel any order where payment cannot be authorised or where pricing errors have occurred.
Order Acceptance
An order confirmation email does not constitute acceptance of your order. Acceptance occurs when your order is dispatched. If we are unable to fulfil your order, you will be notified and a full refund will be issued.
Delivery
Delivery times provided are estimates and not guaranteed. We are not responsible for delays caused by postal services, couriers, or events outside our control. Delivery charges, if applicable, will be clearly shown at checkout. Risk of loss or damage passes to you upon delivery.
Returns and Refunds
You have the right to cancel your order within 14 days of receiving your items in accordance with UK Consumer Contracts Regulations. Items must be returned unworn, unused, and in their original condition. Customised or personalised items may not be eligible for return unless faulty. Refunds will be processed to the original payment method once the returned item has been received and inspected. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
If you wish to return an order, please contact us using the contact page on the website within 14 days of receiving your order.
Faulty or Incorrect Items
If you receive an item that is faulty or incorrect, please contact us as soon as possible with details and images where relevant. We will arrange a replacement or refund in line with your statutory rights.
Donations and Charity Contributions
Where stated, RockyOtter may donate a portion of each sale to charity. Donation amounts and chosen recipients may change from time to time and do not form part of a contractual obligation. Donations are held by us for a reasonable period after an order is placed to allow for cancellations or refunds before funds are passed on to a charity.
If you request a refund for an order that included a charitable contribution, the donation linked to that order will not be made and the full amount paid for the item will be refunded to you.
Intellectual Property
All content on this website including text, images, logos, designs, and branding is the property of RockyOtter or its licensors. You may not copy, reproduce, distribute, or use any content without prior written permission.
Liability
Nothing in these Terms and Conditions limits our liability for death or personal injury caused by negligence, fraud, or any matter which cannot be excluded under UK law. We are not liable for indirect or consequential losses, including loss of profit or business, arising from use of the website or products.
Privacy
Your personal data is handled in accordance with our Privacy Policy, which explains how we collect, store, and use your information.
Changes to These Terms
We reserve the right to update or amend these Terms and Conditions at any time. Changes will take effect when published on the website.
Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
If you have any questions about these Terms and Conditions, please contact us via the details provided on the website.
